The Riverworks Restaurant & Tavern
Effective Date: October 30, 2026
Last Updated: October 30, 2026
The Riverworks Restaurant & Tavern (“Riverworks,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you share with us.
This Privacy Policy explains how we collect, use, disclose, and protect information when you visit www.theriverworks.com, interact with our services, place orders, purchase gift cards, or communicate with our restaurant.
1. Information We Collect
Depending on how you interact with us, we may collect the following categories of information.
Personal and Contact Information
- Name
- Email address
- Telephone number
- Information voluntarily provided through contact forms, reservations, or event inquiries
Transaction Information
- Order history and purchase details
- Gift card purchases
- Transaction amounts and payment confirmation information
- Loyalty program participation and rewards activity, where applicable
Payments may be processed by third-party payment providers. We do not require customers to provide payment card information directly through ordinary website contact forms.
Website Usage Information
When you visit our website, certain technical information may be collected automatically by our hosting, analytics, or security services, including:
- IP address
- Browser and device type
- Pages visited
- Approximate location inferred from IP address
- Referral sources and website interactions
- Cookies and similar technologies
2. How We Use Your Information
We may use collected information to:
- Process and fulfill orders and purchases
- Respond to customer inquiries and reservation requests
- Coordinate private events and special bookings
- Administer gift cards and loyalty programs
- Provide customer support
- Send promotional communications when permitted by law
- Improve our website and customer experience
- Analyze website performance and usage trends
- Prevent fraud and protect our systems
- Comply with applicable legal and regulatory obligations
We limit our use of personal information to legitimate business purposes and other purposes disclosed to you at the time of collection.
3. Online Ordering and Payment Processing
Riverworks may use third-party providers, including Shift4 and related payment-processing services, to facilitate online ordering, gift card transactions, and payments.
When you complete a transaction through one of these services, the provider may collect and process information necessary to complete the purchase.
The provider’s use of your information is also governed by its own privacy policy.
We encourage customers to review applicable third-party privacy notices before completing transactions.
4. Sharing of Personal Information
We may share relevant categories of personal information with trusted service providers when reasonably necessary to operate our business.
Examples include:
- Payment processors and online ordering providers: contact, order, and transaction information
- Website hosting and technology providers: technical and usage information
- Email marketing and loyalty program providers: contact information and program activity
- Reservation and event service providers: booking, contact, and event information
- Professional advisers and legal authorities: information necessary for legal, accounting, security, or compliance purposes
We do not disclose personal information to unrelated parties simply for their independent marketing purposes without an appropriate legal basis.
If we engage in targeted advertising or data-sharing practices considered a sale of personal information under applicable law, we will provide any disclosures and opt-out mechanisms legally required.
We may also disclose information when necessary to comply with the law, protect customers, enforce our rights, or complete a legitimate business transaction.
5. Cookies and Website Analytics
Our website and service providers may use cookies and similar technologies to support website functionality, remember preferences, measure site traffic, and understand visitor interactions.
Depending on the services enabled on our website, these technologies may include functional, analytics, and advertising cookies.
You can manage many cookie preferences through your browser settings. Disabling certain cookies may affect website functionality.
Where legally required, we will provide additional choices or consent mechanisms for nonessential tracking technologies.
6. Marketing Communications
If you subscribe to our email communications or otherwise provide appropriate permission, we may send information about restaurant news, special events, promotions, and other updates.
You may unsubscribe from promotional emails using the unsubscribe instructions included in those messages or by contacting us directly.
Transaction-related and essential service communications may still be sent when necessary to complete purchases or respond to your requests.
If Riverworks offers marketing text messages, those messages will be subject to applicable consent and opt-out requirements disclosed at signup.
7. Data Retention
We retain personal information for as long as reasonably necessary to fulfill the purposes described in this policy.
Retention periods may vary depending on the type of information, applicable legal requirements, financial recordkeeping obligations, and legitimate business needs.
When personal information is no longer necessary, we will take reasonable steps to delete, anonymize, or securely dispose of it.
8. Information Security
We use reasonable administrative, technical, and organizational safeguards intended to protect personal information against unauthorized access, misuse, alteration, or disclosure.
We also rely on reputable third-party providers for certain website, ordering, and payment functions.
However, no method of internet transmission or electronic storage can be guaranteed to be completely secure.
9. Your Privacy Rights and Choices
Depending on your state of residence and applicable privacy laws, you may have the right to:
- Request access to certain personal information we maintain about you
- Request correction of inaccurate information
- Request deletion of personal information, subject to legal exceptions
- Request a portable copy of certain information
- Opt out of certain uses of personal information, including qualifying targeted advertising or data sales, if applicable
- Withdraw consent for certain processing activities
To make a privacy-related request, contact Riverworks using the information provided below.
We may request information reasonably necessary to verify your identity before fulfilling certain requests.
If applicable law provides a right to appeal a denied privacy request, you may submit an appeal through the same contact method, clearly identifying it as a privacy appeal. We will review and respond within the period required by applicable law.
We will not unlawfully discriminate against individuals for exercising their applicable privacy rights.
10. Children’s Privacy
Our website is intended for a general audience and is not directed toward children under the age of 13.
We do not knowingly collect personal information online from children under 13 without appropriate parental consent.
If we become aware that we have collected personal information from a child in violation of applicable law, we will take appropriate steps to delete that information.
Parents or guardians who believe a child has submitted personal information may contact us for assistance.
11. Third-Party Links
Our website may link to external services, including social media platforms, payment processors, online ordering systems, and event ticketing websites.
We are not responsible for the privacy practices of independently operated third-party websites.
We recommend reviewing their privacy policies before submitting personal information.
12. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our operations, technology, information practices, or legal obligations.
Any updates will be posted on this page with a revised effective date or last-updated date.
If required by law, we will provide additional notice or obtain consent before making material changes to certain data practices.
13. Contact Us
For questions about this Privacy Policy or requests concerning your personal information, please contact:
The Riverworks Restaurant & Tavern
164 Main Street
Newmarket, NH 03857
Phone: (603) 659-6119
Website: www.theriverworks.com
Privacy Email: marcy@theriverworks.com